Customize this Outstanding Entry Level Network Analysts and Administration Resume Template

Customize this Outstanding Entry Level Network Analysts and Administration Resume TemplateCustomize this Outstanding Entry Level Network Analysts and Administration Resume TemplateCreate ResumeSEAN ARNOLD100 Main Street, Cityplace, CA, 91019 (H) (555) 322-7337 example-emailexample.com Professional SummaryProactive Network Analyst focused on cultivating positive and productive relationships both internally and externally. Excellent customer service and product support abilities.SkillsA-Plus Certification4 years United States Army5 years Network Operation Center experience (NOC)10 years of customer serviceExtensive knowledge of Cellular CommunicationBasic networking understandingCCNA studentTroubleshooting skillsDetail oriented10 years of customer serviceWork HistoryTechnical Service Representative 12/2009 to 08/2013 Securus Technologies Carrollton, TXReceived inbound calls and emails pertaining to Inmate phone systems. Operated in Windows environment to perform troubleshooti ng issues to resolution. Worked with field technicians and customers to obtain satisfaction. Adtrans and VOIP are devices and platforms I worked on.Server 08/2002 to 08/2008 Cheesecake Factory/Pappadeaux Seafood Restaurant Dallas, TXProvided exceptional customer service by following specific stepsof service to ensure outstanding guest satisfaction.Drive Tester 11/2001 to 05/2002 Teksystems Jacksonville, FLTested frequencies and equipment in the three sections of cell sites. Performed exact driving mapped out to ensure call transfer from one site to another. Worked with engineers installing and updating equipment to maintain site serviceability. Used call statistics to analyze and modify to ensure 100% operational availability.Network Analyst/NOC 02/2000 to 02/2001 Teksystems Southlake, TXMonitored CDMA switches remotely (Lucent, Nortel, Motorolla). Observed alarms in various markets and performed different tests to troubleshoot the issue. Created trouble tickets(Remedy) and document ed detailed activity. T1/T3/OC48 troubleshooting and escalated issues if required. Used multiple commands to get equipment back on line and performed loopback testing to obtain status of issue. Worked with cell technicians and switch engineers to get resolution of issue.Mobile Subscriber Equipment Operator/MOS 31 Foxtrot 10/1991 to 08/1995 U.S Army Ft Hood, TexasInstalled, maintained, operated and performed preventive functions with mobile subscriber equipment in field exercise environment. Monitored system performance at all levels of communication (Node Center, Small Extension Node, Large Extension Node). Tested equipment site to site to ensure line of sight and communication in the field.EducationHigh School Diploma General 1986 Middleburg High School Middleburg, FloridaAssociate of Science Cisco/CCNA Current Northlake College Irving, TX Extensive understanding of CCNA theory and routing protocols.East Texas AM Commerce, TXCustomize ResumeMore Computers and Technology Resume Temp lates